When the Warranty Ends, the Real Work Begins: The Growing Challenge of Robotic Maintenance
Robotic cleaning has moved from a “nice-to-have” innovation to a mission-critical component of modern facility operations. Autonomous machines now handle daily cleaning tasks across airports, hospitals, schools, warehouses, and commercial buildings—often operating for thousands of hours each year. But as the industry matures, a hard truth is becoming increasingly clear: keeping robots running reliably after the warranty period is no longer simple.
The Hidden Complexity Behind Robotic Systems
Robotic machines are not static pieces of equipment. They are complex systems made up of sensors, cameras, motors, control boards, batteries, cables, software, and mechanical components—all working together in real time. Over time, wear and tear is inevitable.
After the manufacturer’s warranty expires, many organizations begin to experience:
- Intermittent sensor or camera failures
- Cable fatigue or loose internal connections
- Battery degradation affecting runtime
- Communication issues between hardware and software
- Difficulty sourcing replacement parts
- Longer response times for technical support
- Individually, these issues may seem minor. Collectively, they create a much bigger problem: Downtime
Downtime Is More Than an Inconvenience
When a robotic machine is down, it doesn’t just sit idle—it disrupts operations. Facilities are forced to revert to manual cleaning, reassign staff, delay schedules, or operate below expected cleanliness standards. For organizations that adopted robotics to improve efficiency, predictability, and cost control, this downtime can quickly erode ROI.
What’s more, many maintenance teams are not equipped to diagnose or repair advanced robotic systems in-house, especially when proprietary components or software are involved. The result is uncertainty, escalating costs, and frustration.
A Smarter Way Forward: Candroid Care
Recognizing this growing challenge, Candroid Robotics developed the Candroid Care Program; a structured, warranty-style service solution designed to support robotic machines well beyond the original warranty period.
Candroid Care is built to do one thing exceptionally well: keep robots operational, predictable, and protected throughout their lifecycle. Rather than reacting to failures after they occur, the program provides proactive coverage, expert support, and clear service pathways that reduce downtime and extend machine longevity.
Three Tiers, One Goal: Operational Continuity
Candroid Care is offered in three service tiers, allowing organizations to choose the level of coverage that best matches their operational needs and budget. Whether a facility requires essential protection or comprehensive, hands-on support, each tier is designed to create peace of mind and cost certainty.
Across the program, customers benefit from:
- Priority technical support from robotics specialists
- Defined service response expectations
- Coverage for critical components and systems
- Reduced repair costs and faster resolution times
- A warranty-like experience after the original warranty ends
The result is a service model that feels less like emergency repair, and more like long-term partnership.
Protecting the Investment, Not Just the Machine
Robotic cleaning systems represent a significant investment, not only in hardware, but in operational strategy. Protecting that investment requires more than spare parts—it requires expertise, accountability, and continuity. With the increasing complexity of robotic systems, post-warranty maintenance is no longer something organizations can afford to treat as an afterthought. Programs like Candroid Care exist to close that gap—turning uncertainty into structure, and downtime into dependable performance. In an industry where uptime matters, having the right support in place can make all the difference.
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